List every recurring activity, from capturing leads to fulfilling orders and post‑purchase follow‑ups. Mark which ones rely on spreadsheets today and why. For each, note frequency, stakeholders, inputs, and outputs. Focus on measurable choke points. A lightweight inventory, built in under two hours, brings order to chaos and spotlights the first candidate for transformation.
Name the core objects—customers, products, orders, invoices—and describe their properties and relationships using plain language. Assign a single owner to each entity and field, including who approves changes. This reduces ambiguity, prevents duplicate records, and clarifies permissions later. A simple glossary becomes the backbone that keeps your new system consistent, auditable, and teachable to newcomers.
Resist rebuilding everything. Choose a narrow, painful process with clear boundaries and measurable outcomes, such as intake to invoice or quote to payment. Define done, success metrics, and a two‑week target. A focused win proves value quickly, builds confidence, and generates real testimonials that make the next migration step easier to approve and resource properly.
Offer ten‑minute videos or checklists that show one task from start to finish, like adding a product or approving an order. Host weekly office hours for live questions. Record answers and turn them into quick tips. Invite comments and suggestions, then respond publicly so improvements feel collaborative, timely, and anchored to the realities of everyday operations.
Provide prebuilt forms, views, and automations with sensible defaults, so new users can succeed immediately without breaking anything. Use field validations and permissions as safety rails that encourage experimentation. Highlight a safe test space where people can try ideas. When mistakes are reversible and visible, confidence grows, creativity returns, and adoption accelerates without heavy supervision.
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